THE ART OF LISTENING IN THE WORKPLACE
Introduction
Listening is a very demanding process and perhaps the most critical element in language and language learning, for it is the key to speaking, and beyond that, reading and writing, (Rivers, 1981). Particularly in the workplace, listening is used at least three times as much as speaking, and four to five times as much as reading and writing. At all levels --- from entry level to managerial --- listening is perceived as crucial for communication, (Dozer, 1991).
Introduction
Listening is a very demanding process and perhaps the most critical element in language and language learning, for it is the key to speaking, and beyond that, reading and writing, (Rivers, 1981). Particularly in the workplace, listening is used at least three times as much as speaking, and four to five times as much as reading and writing. At all levels --- from entry level to managerial --- listening is perceived as crucial for communication, (Dozer, 1991).
